Question 1

How do I book a vehicle?

Accepted Answer

Booking is simple — select your vehicle, pick-up and return dates, location and fill in your details. Confirmation arrives instantly by email. The whole process takes less than 2 minutes.

Question 2

Where do I pick up the vehicle at Tuzla Airport?

Accepted Answer

Our representative will be waiting for you at the arrivals exit of Tuzla Airport (Dubrave) with a Tuzla Car Rental sign.

Question 3

How much is the deposit and when is it returned?

Accepted Answer

The deposit is 500 KM. For cash bookings it is paid and returned in cash. For PayPal bookings it is pre-authorised on your card and released upon return.

Question 4

What is included in the rental price?

Accepted Answer

Included: basic third-party liability insurance (TPL), 17% VAT, and unlimited mileage.

Question 5

Can I drive to neighbouring countries?

Accepted Answer

Yes! Driving is permitted in Croatia, Serbia, Montenegro, Slovenia and North Macedonia. Please inform us at the time of booking.

Question 6

How do I cancel my booking?

Accepted Answer

You can cancel free of charge up to 7 days before pick-up via the My Reservations page or by contacting us at .

Question 7

What is the minimum age for renting?

Accepted Answer

Minimum 21 years of age and a valid driving licence with at least 2 years of driving experience.

Question 8

Is there a mileage limit?

Accepted Answer

No! All our rentals include unlimited mileage. Drive as much as you need with no extra charges.

Frequently Asked Questions

Booking

Vehicle Pick-up

Prices and Payment

Insurance

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